The HP OfficeJet 4500 wireless is an all-in-one printer with a 100-sheet input tray and a 20-page automatic document feeder. The HP OfficeJet printer also comes with a 2.0 USB connection. The printer can print both black/white and color pages. The overall printing quality is topnotch with the HP OfficeJet 4500 printer.

Scanning helps the end-user to save the digital copies of a hard copy document, thus called digital archiving. You can also use scanners to send documents to friends and family via the Internet. So, knowing how to scan can be useful in the long run. In the below segments, we have discussed the steps that will help you scan a document on your Windows and Mac Operating systems using the HP OfficeJet 250 printer.

Initial preparation to perform a scan :

  • Turn on your computer and the HP printer.
  • The printer drivers and printing applications manage the printer’s scan component. So, keep the printer drivers and applications up to date. Download the latest printer drivers from the HP support page.
  • Connect the printer to your computer via a USB cable.
  • Open the scanner lid, and you will be able to see the markings next to the glass bottom.
  • These markings indicate how a document needs to be oriented in the scanner.
  • Place your document facing down the scanner glass. Once it is appropriately placed, close the scanner lid.
  • So, the initial preparation is over.

In the upcoming sections, we have listed out the steps that you can follow to scan a document on your Windows or Mac computer.

Performing the scan functionality on a Windows computer:

  • Turn on your Windows computer and connect it to your HP printer.
  • Click the Windows logo in the screen's bottom-left corner.
  • In the Windows search bar, type Windows Fax and Scan and hit Enter.
  • Under Best match, click Windows Fax and Scan.
  • Click the New Scan menu.
  • In the following window, verify that your HP OfficeJet 250 printer model is shown next to the Scanner.
  • If your printer name is not visible, then click the Change option to select your printer.
  • Once everything is done, change the settings according to your choice (Profile, color format, file type, resolution (DPI), etc.)
  • As you are scanning a document, choose the File type as PDF.
  • Once you have made all the necessary changes in the Settings window, click the Preview option to preview the document on your computer screen.

Note: Previewing helps you know whether the document is scanned appropriately or not.

  • If the document is not scanned correctly, open the scanner lid and check the document placement.
  • Once you have checked the entire document, click the Scan option.
  • The document will begin scanning.
  • The scanned document will be saved in your computer’s File Explorer.
  • Click Documents and double-click the scanned documents folder to locate the scanned document.

Performing the scan functionality On a Mac computer:

The steps to receive the scanned document on your Mac computer are similar to that of Windows.

  • Turn on your Mac computer and connect to your HP OfficeJet 250 printer.
  • Click the Apple logo from the top left-hand side of the screen.
  • From the drop-down menu, select System Preferences.
  • Under the System Preferences window, choose Printers & Scanners.
  • From the Printers & Scanners window, choose your HP printer.
  • Click the Scan tab.
  • Click Open Scanner.
  • Now click on the Show Details option to make the required changes (Scan mode, color or Black/White copy, resolution, format, etc.)
  • Select the storage location and click Scan.
  • Your document will begin scanning onto your Mac computer.
  • Once the scanning is over, you will find the scanned copy under the preferred location.


Scanning is something that is widely used in this digital era in various places (home or organization). The scan component usually resides on the top of the printer and is not movable. The component consists of a lid and a glass surface on which the documents are seated to be scanned and a laser beam that moves underneath the items to get scanned. The scanner software helps in scanning the documents and creates an identical image, and then it gets saved in a folder on the computer or laptop.


  • Turn on the printer and perform the initial setup.
  • Use the printer’s touchscreen to connect it to your home network (router).
  • Place a paper in the top feeder (automatic document feeder), make sure that the print side is facing up and the top edges go inside.
  • Slide the item into the ADF until you hear a tone or see a message on the control panel displaying that the loaded item is detected successfully.
  • Adjust the paper guides in a way that the paper fits in properly.

Performing the scan functionality via the HP Smart application:

  • Download the HP Smart application on your mobile device.
  • If you use an Android smartphone, download the application from the Google Play Store.
  • If you own an iPhone, download the application from the Apple App Store.
  • If you are setting up the HP Smart application for the first time, make sure that you create an HP account to access all the printer functions seamlessly.
  • Turn on Bluetooth on your smartphone in order to locate the HP OfficeJet 250 printer.
  • Open the application.
  • Click the + sign to add the printer.
  • Once the printer is added, tap on the Printer Scan option to receive the scanned document on your smartphone.
  • Furthermore, you can save the document on your device.


The scan to email function permits you to quickly scan and email documents directly from your HP OfficeJet 250 printer. Follow the below method to perform the same.

  • From the Home screen, touch Apps, and then touch Scan to the Email app. 
  • On the Welcome screen, touch the Continue button.
  • Enter any one of your active email addresses in the Email box, and then touch Done.
  • Now, you will get a secret PIN on the email address that you have entered.
  • Touch Continue.
  • Enter the PIN and touch Done.
  • Depending on your choice, choose either the Store Email or Auto-login option.
  • Select your scan type (Photo or Document).
  • Verify the email information, and touch Continue.
  • Touch Scan to Email.
  • Touch OK when the whole scanning process gets over.
  • Choose the Yes button to send another email. If not, touch No to finish.


  • First, place the document that needs to be scanned on the printer.
  • Download and install the HP Smart app on your iPad device.
  • Tap the drop-down to select the paper size, quality, and color.
  • Tap on the Done button.
  • Select a preset option, and then tap Scan.
  • After saving the scan, tap the back button to return to the Home screen.


Using HP Scan software would be beneficial to scan multiple pages.

  • You can either scan multiple documents manually or via the ADF (the choice is yours).
  • Make sure that the printer and the destination device are connected to the same network.



  • Load the document in the printer’s ADF (automatic document feeder).
  • Specify the destination settings to match with your document.
  • Click the Preview button to cross-check the images.
  • Specify the size of the scanning area.
  • Touch the Scan button to begin the scanning process.


HP printers are known for their impressive all-round performance. The HP OfficeJet printer is user-friendly, and its cost-effective nature has made it stand out from its peers. However, we know that nothing is perfect in this world, and some HP users have reported that they are facing the scanning issue on their printers. Do not stress at all, as we have come up with some of the best troubleshooting methods in the below section.

HP has its own Print and Scan Doctor software to solve the printing and scanning issues.

  • Turn on the printer.
  • Connect the printer to your PC (wired or wirelessly).
  • Go to the HP Customer Support page.
  • Click on HP Print and Scan Doctor to download the troubleshooter.
  • Click HPPSdr.exe to open the software window.
  • Click the Start button and select the Fix Scanning option.
  • After that, the troubleshooter will fix the scanning issue.

Reinstalling the printer software is one of the best troubleshooting ideas that need to be implemented right away.

  • Open the Run dialog box.
  • Type the text - appwiz.cpl and press the Enter key.
  • Select the HP software listed under Programs and Features.
  • Right-click on the software and select the Uninstall option.
  • Click Yes to proceed with the further steps.
  • Restart your computer.
  • Once the system is booted, select the printer, and click the Remove device button.
  • Go through the on-screen instructions to remove your HP printer from the PC.
  • Now you need to visit the official printer support page to download the latest printer drivers for your HP printer.

  • Corrupted system files can also be another factor behind the printer not scanning issue.
  • Follow the below steps to run a System File Checker on your computer.
  • Go to the Command Prompt window.
  • Input DISM.exe /Online /Cleanup-image /Restorehealth and press Return before initiating a System File Checker scan.
  • Type the command line sfc /scannow and press the Enter key.
  • The scan might take about half an hour to complete.
  • Once the scan is done, restart your computer.
  • Now check whether the HP printer is responding as per your commands.

By now, you would have clearly got the concept of scanning, and you can apply it on your PC (Windows or Mac) or mobile device (Android, iPhone, iPad). If you have any doubts regarding the scanning procedure, then call our technicians to solve all of them.