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“Are you facing a problem while scanning a document on your HP OfficeJet 3830 printer?”

If yes, continue reading this page to know how to fix it.

An error or a problem can occur at any time when using the printer. Scanner error is one such problem faced by many users. The following instructions will help you in fixing the HP Officejet 3830 Scan Troubleshooting.

  • As the first step of the HP OfficeJet 3830 scan troubleshooting process, check whether your printer and the computer (Windows or Mac) are in the same network. If not, connect them to the same network and then perform the scan operation.
  • Secondly, check if the correct printer driver is installed on your computer. If not, uninstall the existing one and correctly install the HP Officejet 3830 printer driver.
  • Similarly, check and update the latest scanner driver version on your computer.
  • Troubleshoot the printer’s hardware problems if they persist.

Continue reading this page to know more about the HP OfficeJet 3830 scan troubleshooting.

Scanner Not Working

“Is your HP OfficeJet 3830 scanner not working?” If yes, try the simple and quick troubleshooting methods given below to fix it.

This problem may occur due to so many reasons like a connection problem, printer hardware issues, and more. However, you can fix it easily and quickly.

CHECK THE Connection Status

  • Check the device's connection status as soon as you find the scanner not working on your printer. 
  • If you find the devices (printer and computer) are connected to different networks, connect them to the same network and then you can try to scan the document.

USING Hp Diagnostic Tool

  • If you’re using a Windows OS-based computer, run the HP diagnostic tool “HP Print & Scan Doctor” on it.
  • This tool will help you to find the exact cause of the problem and fix it. 

UPDATING THE Scanner Driver

  • Running outdated or wrong scanner drivers can also cause a problem.
  • Check if the latest version of the scanner driver is installed on your printer. 
  • If not, download the latest version of the scanner driver on your computer.

Quick Solutions

  • Check to ensure that your printer is working properly. 
  • Restart your computer and the printer.
  • Check whether the scan settings are configured. 
  • If not, reconfigure them and then perform the scan operation.

No Computer Found

“Are you receiving the “no computer found” message while trying to save the scanned document to the connected computer?” 

If yes, fix it by performing the troubleshooting instructions given below.

  • Initially, check to ensure that your computer is securely connected to the HP OfficeJet 3830 printer. 
  • Next, check whether the “Scan to Computer” option is enabled on your printer. If not, enable it. To check and enable this option, follow the instructions below.
  • Open the HP Printer Assistant on your computer.
  • Click the Scan tab followed by Manage.
  • Locate and enable the Scan to Computer option if it is disabled.
  • If the above solutions don’t fix the scan problem, connect your printer to the computer using the Wi-Fi Direct method and then perform the scan operation. 
  • Enable the Wi-Fi Direct feature on your printer. 
  • To do so, tap the Wi-Fi Direct icon.
  • Select Settings > Wi-Fi Direct > ON.
  • Note the Wi-Fi Direct details of your printer by tapping the Wi-Fi Direct icon on the printer’s home screen.
  • Now, enable the Wi-Fi option on your computer and connect it to the printer’s Wi-Fi Direct network.
  • Configure the printer settings.

Now, try to scan a document and save its copy to your computer. If the same problem persists, contact us. 

Scan To Email Not Working

The “unable to scan to email” problem is faced by many people. This problem mainly occurs due to the misconfigured “scan to email” settings. But, sometimes, it also occurs if your printer is not connected to the network.

So, initially, check to ensure that your printer is connected to the network. If not, connect it to the network and then try to perform the “scan to email” operation.

Configuring the “scan to email” settings

  • Initially, open the EWS page of your printer. 
  • To do so, open the browser on the computer which is connected to the internet.
  • In the search field, type the printer’s IP address. 
  • If you're unaware of your printer's IP address, tap the Wi-Fi icon on your printer’s control panel. 
  • Select Settings > Print Reports > Network Configuration Page. 
  • In the Network Configuration Page of your printer, you can find its IP address.
  • Now, go to the Scan tab.
  • Select Scan to Email Setup > Outgoing Email Profile > New.
  • Type the email address and your printer’s display name in the given fields.
  • Similarly, type the SMTP, security PIN, and other details in the given fields.
  • Finally, click Save.

Now, check if the “scan to email” feature is working by sending a test email of the scanned document.