Troubleshooting the issues on the HP OfficeJet 4620 printer is not a mountainous task if you know the correct steps. Several factors might be causing issues with your printer. Whenever you face a problem, check the LCD panel of your printer. Identify the error message and carry out the troubleshooting instructions to resolve the error. For detailed instructions on the HP OfficeJet 4620 printer troubleshooting, keep reading the instructions provided below.

Troubleshooting the connection issue:

  • In most cases, a connection error occurs when your computer cannot communicate with your printer.
  • To fix the connection problem, check the USB cable connected at both end ports.
  • Make sure that you use a standard USB cable for the connection.
  • If the USB cable is faulty, replace it.
  • In case you have connected your printer and computer over a wireless network, print a wireless test report from the control panel.
  • Check the wireless signal strength and settings.
  • Move your printer closer to your router to reduce Wi-Fi interference.
  • If necessary, restart your printer and router. Reconnect your printer to your wireless network using the WPS Push Button Configuration method.

Troubleshooting the printing issue:

Printing issues can commonly happen due to the paper loaded into the tray or the print settings configured under printer properties. Proceed to the HP OfficeJet 4620 troubleshooting steps to fix the printing issues within a few minutes.

  • To begin with, restart your printer.
  • Check if the paper input tray is loaded with enough paper.
  • Make sure that you use printer-supported media for printing.
  • Check the paper settings from the printer control panel.
  • Ensure that no paper is jammed inside the printer.
  • On your Windows computer, open the Print dialog box.
  • Check if your printer’s name is selected.
  • Click on Preferences or Properties.

Now, the printing issue should be fixed.

  • Verify if the print settings are correct.
  • Click OK and retry to print your document.
  • If you have not yet set your printer as default on your computer, go to Control Panel and click the Devices and Printers tab.
  • Locate and right-click your printer’s icon from the available list.
  • Select the Set as default printer option and check the printer status.
  • If the problem persists, run the HP Print and Scan Doctor diagnostic tool and click Fix Printing.

Troubleshooting the scanning issue:

If you are getting scanning issues repeatedly on your HP OfficeJet 4620 printer, these troubleshooting steps might help you fix them.

  • Verify if the connection between your printer and computer is stable.
  • Check if the original document is placed correctly on the scanner glass or inside the ADF.
  • Clean the scanner glass and ADF before you scan.
  • Ensure that you have the scanning software  that is compatible with your computer.
  • Check the scan settings and retry to scan your document.
  • If the scanning problem remains unsolved, run the HP Print and Scan Doctor diagnostic tool and click the Fix Scanning button.
  • Let the tool diagnose and fix the scan issues automatically.

If you need assistance in resolving your printer issues, contact our dedicated technical experts.