HP OFFICEJET 6962 TROUBLESHOOTING

Troubleshooting techniques enable us to handle the issue in an organized manner. If you face any problems with your HP OfficeJet 6962 printer, this article can help you fix them. Read this page and get to know the troubleshooting solutions for each issue.

HP OFFICEJET 6962 NOT PRINTING BLACK

  • If your HP OfficeJet 6962 printer is not printing black, check the cartridge level first. To check it, on your printer control panel, swipe down the dashboard and tap Ink.
  • When the estimated ink levels are displayed, locate the critically low and empty cartridges. Then replace them with new ones.
  • When the cartridges are not installed properly on your printer, you will face printing issues. To fix the issue, open the cartridge access door and remove all the cartridges from their slots. Install the cartridges again and press each of them firmly.
  • It is important to update the printer driver now and then. If you fail to do so, you may end up in trouble. So, download the updated printer driver from the official support page of HP and install it on your computer. 
  • Power cycle your printer. It can help you enhance your printer's performance. To do that, turn off your printer and disconnect its power cable. After a minute, reconnect the power cable to your printer and turn it on.

HP OFFICEJET 6962 PRINTHEAD REPLACEMENT

You cannot replace the printheads on your HP OfficeJet 6962 printer. You can either align or clean the printheads. To align/clean the printhead, follow the instructions below:

  • On your printer control panel, swipe down the dashboard and tap Setup.
  • Tap the Printer Maintenance option and choose Clean prinheads> Clean.
  • In case you want to align the printheads, choose Align printheads> Clean.

HP OFFICEJET 6962 PRINTING BLANK PAGES

If your HP OfficeJet 6962 printer prints blank pages, the problem might be with the ink cartridges or the printer driver. When you try out the techniques listed in this section, you can fix the issue without much effort.

  • Check the printer's environment; low humidity and low temperature can cause this problem.
  • Check the estimated ink levels. To do that, swipe down the dashboard of your printer control panel and tap Ink.
  • If you find any critically low or empty cartridges, replace them with new ones.
  • Check whether the cartridges are correctly installed on your printer. Open the cartridge access door of the HP OfficeJet printer and remove all the installed cartridges. Now, reinsert them into the respective holders and press each cartridge firmly.
  • A printer driver can impact the overall performance of your printer. So, it is important to keep your printer driver updated. To update your printer driver to the recent version, go to the official support page of HP. Enter your printer model and download the printer driver compatible with your OS. Once you have installed the updated printer driver, check whether the issue is resolved.
  • A simple power cycle can help you fix the issue. Turn off your HP OfficeJet printer and disconnect the power cable. After a minute, reconnect the cable and turn on your printer.

HP OFFICEJET 6962 PAPER JAM

  • A paper jam can occur anywhere inside the printer. Whenever your printer encounters a paper jam issue, it will not print anything. However, the problem can be fixed by removing the jammed paper from the exact area. 
  • Whenever your printer goes through paper jamming, the exact location will be displayed on the printer control panel. You can eliminate the issue by clearing the jammed paper from that specific location.
  • Once you have cleared all the jammed paper from your printer, it will not show you the paper jam error code.
  • If you want to prevent paper jams to some extent, always load neat sheets into the paper tray. When you load curled or damp sheets, the chances of the paper jam are significantly high. Also, make sure not to load the sheets beyond the indicated limit. When you take these simple precautions, you can get rid of paper jams to some extent.

HP OFFICEJET 6962 NOT CONNECTING TO WI-FI

  • If you cannot connect your HP OfficeJet 6962 printer to your Wi-Fi, you can fix the problem with the proper solutions. Try the techniques mentioned below and fix the connection issues.
  • If you have connected your printer to your network via the Wi-Fi setup wizard, check whether you have entered the correct SSID and password of your router. 
  • Check whether you have kept your printer close to your router. If they are farther, keep them closer and see if you have fixed the connection issues.
  • A printer driver is responsible for the communication between the printer and the computer. So, if there is an issue with your printer driver, you should update it to the recent version to ensure the overall performance. You can get the updated printer driver from the HP official website.
  • Whatever the problem is, you can fix it with a simple power cycle. To do it, turn off your printer and disconnect it from the power source. Let your printer be undisturbed for a minute. Then, reconnect the power cable to your printer and turn it on.

HP OFFICEJET 6962 NOT CONNECTING TO COMPUTER

  • A printer may fail to connect to the computer when there is an issue with the connection. So, when you fix the connectivity errors between the printer and computer, you can solve the problem.
  • Check whether any error codes are displayed on your HP printer. If you see any error codes, sort them out first and check whether you can connect your printer. 
  • If you have connected your HP OfficeJet printer and computer using a USB cable, check whether the connection is firm enough at both ends. Disconnect the USB cable and reconnect it. If necessary, replace the USB cable with a new one.
  • If you have connected your printer and computer over a network, check whether you have connected the devices over the same network. If you have connected them to  different networks, you will end up in trouble. Also, make sure you have entered the correct credentials of your router. 
  • An outdated printer driver may spoil the performance of a printer. So, it is recommended to update your printer driver now and then. You can get the printer driver from the official support page of HP.

HP OFFICEJET 6962 SCANNER NOT WORKING

  • If the scanner of your HP OfficeJet 6962 printer is not working, check the connections in the first place. If you have connected your printer and the computer using a USB cable, check whether the connection is secure at both ends. If necessary, replace the USB cable with a new one. 
  • If you have connected your printer and computer over a wireless network, check whether you have connected them to the same network. 
  • In case you have enabled Use Printer Offline, you should disable it. To do that, go to the Devices and Printers section. Right-click on your HP printer and choose the See what's printing option. Go to the Printer menu and disable the Use Printer Offline option.
  • Check whether you have set your printer as the default one. To do that, go to the Devices and Printers section. Right-click on your printer and choose the Set as default printer option. 
  • Reinstalling the printer driver can help you fix the issue. To do so, click Start, go to the Device Manager section, and uninstall the existing printer driver. Then reinstall the same. 
  • Outdated printer drivers can cause more issues on your printer. So, install the updated printer driver on your computer to resolve the problem in a simplified way.

HP OFFICEJET 6962 CARTRIDGE REPLACEMENT

  • When the ink cartridges of your HP OfficeJet 6962 printer are expended or damaged, you need to replace them with new ones. Follow the instructions below to proceed further.
  • Turn off the printer and close the scanner lid.
  • Open the cartridge access door and wait until the carriage stops moving.
  • Press the cartridge to be replaced and remove it from the slot.
  • Unpack the new cartridge and remove the protective tapes.
  • Insert the cartridge into its holder and close the cartridge access door.
  • This is how you should replace the cartridges on your HP OfficeJet 6962 printer.