Is an error message, such as “incompatible printheads,” “missing or failed printhead,” or “printhead problem,” getting displayed on your printer screen? If yes, your HP OfficeJet Pro 8500 printer is facing a printhead problem.This is a very rare problem that occurs due to so many reasons. However, you can resolve the HP OfficeJet Pro 8500 printhead problem easily and quickly.

Resolving The HP 8500 Printhead Problem

Perform the following simple and quick troubleshooting methods one by one. After performing each method, check if the printhead problem is resolved. If not, perform the next method.

Reset Printer

This is the easiest method to resolve the OfficeJet Pro 8500 printhead problem.

  • Ensure that your printer is turned on.
  • Gently unplug the power cord from your printer’s inlet and the electrical outlet.
  • Count for 60 seconds.
  • After doing this, reconnect the cord from the printer to the outlet.
  • Switch on your printer.
  • Check if the printhead error is displayed on your printer screen.
  • If not, the printhead problem is resolved.
  • Otherwise, try the next troubleshooting method.

Cleaning Electrical Contacts

If the printhead’s electrical contact contains dust particles, the error message “printhead problem” or “missing printhead” will be displayed on the printer screen. Clean the electrical contacts of the printheads to clear this error.

  • Raise the top unit of your printer.
  • Wait for the cartridge's carriage to move to the left of the printer.
  • Hold down the OK button for five seconds if it doesn't move automatically.
  • Once the carriage moves to the left, unplug the power cord from your printer.
  • Open the black printhead latch and raise the blue handle of it.
  • Take the printhead out of the printer.
  • Now, clean the head contacts using a lint-free cloth.
  • While handling the printhead, make sure not to touch the ink nozzles.
  • After cleaning, place it back into the printer.
  • Lower the handle and close the latch.
  • Similarly, clean the color printheads.
  • After doing that, turn on the printer.
  • Lower the top unit.
  • Press the OK button if necessary.

HP Officejet Pro 8500 Printhead Replacement

If you have installed an incompatible printhead, replace it to resolve the HP 8500 printhead problem. To do so, first, get the replacement printhead and then follow the instructions below.

  • Open the cartridge access door.
  • Once the carriage moves to the left, unplug the power cord from the printer.
  • Remove the printhead that you want to replace from the printer.
  • Get the replacement printhead and shake it.
  • Unpack the HP Printhead Replacement and install it in its slot.
  • After doing that, close the access door and turn on the printer.
  • Align the printer by following the prompts displayed on the screen.

If the HP OfficeJet Pro 8500 printhead problem persists, it indicates that the issue is with the printer. To resolve this issue, contact us.